NOW, ITS A PARTY!
ONLINE RETURN POLICY
No Return/Refund or Exchanges on: All non-packaged items, balloons, trays/bowls, pinatas, special ordered wedding items, baking/cake decorating, seasonal/holiday items, dated graduation items, TY animals, helium tanks, costumes, makeup, wigs, wearable items, hats, fireworks, clearance & special ordered items. Returnable items may be returned within 30 days of purchase with ORIGINAL RECEIPT only, in original condition. Returns after this period may be eligible for STORE CREDIT only. NO RETURNS OR EXCHANGES ON HALLOWEEN MERCHANDISE OR SPECIAL EFFECT ITEMS (fog machines, lighting, etc.)
ADDITIONAL TEMPORARY POLICY
In light of the current COVID-19 pandemic: We will NOT be accepting any returns/refunds or exchanges on any items bought between January 1, 2020 through the current date. We have implemented this new policy, as have many other retail stores, to protect our staff and other customers. It has been proven by the CDC that the virus can live on metal, wood, plastics, and fabrics for several days. For this reason, we ask that you please not bring in previously purchased items back into our store. Thank you for your understanding.